Shipping policy
SHIPPING POLICY
Order Processing
J1 Racing Systems products may be assembled, configured, customized, or made to order. Processing time can vary depending on the product, selected options, current order volume, and parts availability.
We work to prepare and ship every order as quickly as reasonably possible. Processing time is separate from the carrier’s estimated transit time. If an order is expected to require an unusual delay, we will contact the customer using the email address provided with the order.
Shipping Rates and Delivery Estimates
Available shipping methods, destinations, estimated delivery times, and shipping charges are displayed at checkout when available. Delivery estimates are provided by the shipping carrier and are not guaranteed by J1 Racing Systems.
Shipping times may be affected by weather, holidays, carrier delays, service disruptions, customs processing, or other circumstances outside our control.
Order Tracking
When tracking is available, tracking information will be sent to the email address provided during checkout after the order ships. Tracking information may take time to update after the carrier receives the package.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately at j1racingsystems@gmail.com if an address needs to be corrected.
We cannot guarantee that an address can be changed after an order has entered processing or has shipped. Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.
Lost, Delayed, or Damaged Shipments
If tracking shows an unusual delay, loss, or delivery problem, contact us at j1racingsystems@gmail.com with your order number. We will help investigate the shipment with the carrier.
Please inspect your order when it arrives. If an item arrives damaged, defective, or incorrect, contact us promptly and include your order number and clear photographs of the item and packaging so we can evaluate the issue and make it right.
International Orders, Duties, and Taxes
International shipping is available only when offered at checkout. International shipments may be subject to customs processing, import duties, taxes, brokerage charges, or other fees imposed by the destination country or carrier. Unless checkout expressly states otherwise, these additional charges are the customer’s responsibility.
Customs procedures can delay delivery. J1 Racing Systems cannot guarantee customs-processing times.
Returns
Do not send a product back without contacting us first. Approved returns will receive instructions and the appropriate return address by email. Please review our Return and Refund Policy for eligibility, exceptions, and additional information.
Contact
For shipping questions, contact:
J1 Racing Systems
Email: j1racingsystems@gmail.com
Website: https://j1racingsystems.com